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FAQs
Frequently asked questions.
About DRYOUTWhy DRYOUTUsing DRYOUTReset and ReuseStorage & PerformanceSafetyEnvironmental & ComplianceBusiness & Purchasing
Water-resistant and IP-rated devices are designed to reduce the likelihood of water entering the device under specific test conditions. However, no rating can prevent every type of moisture exposure or account for normal wear, accidental damage, aging seals, or real-world conditions.Moisture can also accumulate over time from humidity, condensation, sweat, temperature changes, and everyday use.DRYOUT is designed to help remove moisture after exposure and help manage everyday moisture before it becomes a problem.
No.DRYOUT is not a waterproof barrier and does not prevent water from reaching your gear.Instead, DRYOUT is designed to help remove moisture from compatible gear after exposure and help manage moisture that naturally accumulates during everyday use.
Yes.Many devices continue to function immediately after moisture exposure even though moisture may still be present inside.Using DRYOUT as soon as practical after exposure may help remove remaining moisture before it has additional time to migrate through the device.For best results, power electronic devices off immediately after moisture exposure and follow the recommended recovery procedures.See the User Instructions for complete recovery guidance.
Yes.Many people use DRYOUT-enabled products every day—not just after an accident.Everyday exposure to humidity, condensation, sweat, changing temperatures, and damp environments can introduce moisture over time. DRYOUT is designed to help manage that everyday moisture while your gear is being carried or stored.
While all of these products interact with moisture, they are designed for different purposes.Rice is a household myth and was never designed to recover wet electronics or valuable gear.Silica gel packets are passive, disposable desiccants primarily intended to reduce humidity inside sealed packaging.Dehumidifiers reduce humidity throughout an entire room or enclosed space but are not designed to recover individual devices after moisture exposure.DRYOUT is engineered as an integrated, reusable, Active Moisture-Removal Technology™ that is built directly into compatible bags, pouches, sleeves, cases, and other protective products designed by our Brand Partners.
No.DRYOUT and dehumidifiers serve different purposes.A dehumidifier reduces humidity throughout a room or enclosed space.DRYOUT is designed to help remove moisture from the specific gear placed inside a compatible DRYOUT-enabled product.Many users benefit from using both, depending on their environment and storage needs.
DRYOUT Active Moisture-Removal Technology™ has undergone extensive internal development, engineering, and testing to evaluate its ability to help remove moisture from compatible gear under a variety of environmental conditions.Performance depends on factors including:Gear typeMoisture exposureAmbient temperatureRelative humidityAirflowProper product useBecause every recovery situation is different, DRYOUT provides recommended recovery times rather than guaranteeing identical results in every scenario.For complete recovery guidance and product-specific recovery times, see the User Instructions.
Rice is a common home remedy, but it was never designed to recover wet electronics or valuable gear.Apple advises against using rice because small particles can damage ports and openings.DRYOUT Active Moisture-Removal Technology™ is specifically engineered to help remove moisture from compatible gear and is designed to be reset and reused.For best results after moisture exposure, follow the recommended recovery procedures in the User Instructions.
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